Big Sky FoundryHold-release pack for Shopify Payments reviews Reserve a pack

Payouts paused. Documents submitted. Still no update from support.

Send us Shopify's hold email and your order, tracking, refund and supplier exports; within 48 hours you get back the evidence pack the review asks for, a written appeal reply and a day-7 escalation letter, ready to submit from your own admin. For owner-run Shopify stores with shipped orders and Shopify Payments payouts paused under review.

Reserve a pack

$249 flat per pack · no percentage of your money · no subscription

What you get

One PDF pack and two letters, by email link, within 48 hours of receiving your files, plus a submission checklist. You submit everything from your own Shopify admin and reply from your own email; we never log in to your store.

The evidence pack

Orders and deliveryEvery order behind the held money matched to its tracking event and delivery date; open orders listed with a dated fulfilment plan, the item Shopify's review asks for and most merchants send as prose.
Refunds, disputes, suppliersRefunds and chargebacks tabulated against your order volume for the period; your supplier invoices indexed to the SKUs sold, in the order Shopify's email asks for them.
The two lettersA written reply to Shopify's own email, question by question, and a day-7 escalation letter naming the ticket, the dates and the amount, for use if the first reply gets no answer.
  1. Send the hold email and four exportsShopify's hold or verification email, your orders export, a tracking list, the refunds and chargebacks export, and your supplier invoices as PDFs, plus whatever business documents Shopify named.
  2. Get the pack back within 48 hoursThe PDF pack, the appeal reply and the day-7 letter, with a checklist of what only you can supply (ID, bank letter, registration) and where each item goes.
  3. Submit it yourselfYou upload the documents in your admin and send the reply from your own email. If Shopify asks a follow-up question inside 30 days, the answer is written for you at no charge.

Price

$249 flat per packNo percentage of the money held. No subscription. One follow-up answer inside 30 days included.

Plain terms: Shopify decides whether and when your payouts resume. We prepare the pack and the letters; we do not promise a release, we do not contact Shopify for you, and we never log in to your store. Not for stores banned for a policy breach, or that have not yet sent what Shopify first asked for.

Big Sky Foundry is building this now. Reserve a spot and we'll confirm within a week.